Telcordia this spring unveiled four new offerings to its Elementive product line. The new Telcordia Revenue Guard is aimed at helping carriers minimize lost revenue resulting from discrepancies such as inaccurate intercarrier billing, invalid invoicing or lack of inventory usage monitoring. It also enables automated correction back to the source to prevent future occurrences.
The product aims to halt unbillable events. It also addresses new regulatory issues. “The Sarbanes-Oxley Act has meant a heightened awareness now about where revenue is and [whether it] is being billed correctly,” says Carol Skurkay, vice president of interconnection provisioning and business assurance solutions at Telcordia. The product is expected to be available later in the year.
The remaining three new products — The Telcordia Negotiator, The Telcordia Expediter and Telcordia Exception Manager — support order automation and are the first Telcordia products to be built around partner company ConceptWave’s platform. “We had products that covered this space before, but we felt the industry needed a standards-based offering to ease installation and integration of new services,” says Skurkay. “We are not replacing SOAC. It’s there and it works,” she says.
The Telcordia Negotiator is an order entry system that can be integrated with existing back-end solutions such as CRM systems to accelerate customer order processing for new services by managing customer-related service, billing, product catalog and order status data. According to Telcordia, the product has already been sold to a European wireline broadband operator, which will go live with the software in July. The product will be generally available this month.
The new Telcordia Expediter application is a workflow management tool that provides a single point of control as well as visual management tools. It supports a range of automatic, semi-automatic and manual processes.
