M5 Networks (Booth 509), an outsourced VoIP phone system service provider, announced the launch of M5 Call Center, an M5 On-Demand Solution. A component of M5’s innovative voice as a service (VaaS) model, M5 Call Center enables decision makers and call center supervisors at medium businesses to make informed decisions about staffing and call flow.
The product allows customers to monitor incoming support calls, route those calls effectively, and track and report against company performance, resulting in improved customer service.
M5’s VaaS includes three major components: Active Service Management, or proactive, transparent service from deployment through ongoing management and maintenance; Embedded Continuity, or “baked-in” business continuity that goes far beyond simple redundancy; and On-Demand Solutions, which provide actionable business breakthroughs for marketing, call center, staffing and client service functions.
M5 Networks www.m5net.com
