Accenture Blog
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02/27/2012
Network Sharing: Improving the Medium So the Message Isn't LostThe evolution of content – or more specifically content quality – is proving to be one of the greatest challenges to the digital future. Without an adequate medium of delivery, there is no message. |
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01/17/2012
Competition Looms Over Support for Smartphones and Mobile GadgetsAs consumers welcome a budding array of home-based electronic and mobile gadgets into their lives, a competition is looming among industry players over where these consumers will turn for integrated technical support services. |
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11/15/2011
SDPs: The Conduit for Cranking Out Customer-Centric Products and ServicesThe need to collaborate with an ever-widening set of partners to launch innovative services quickly and deliver them seamlessly across all their customers’ devices is critical. |
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07/22/2011
What’s In Store for SMBs Can Build Revenue, Customer Loyalty for Communications ProvidersAs the saying goes, “great things can come in small packages." Communications providers who seek new revenue streams might heed this saying as they consider concentrating on their small and medium-business customers. |
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06/20/2011
Enterprise Customers to Providers: Give Us Special Treatment in BillingDespite their importance to carrier survival, enterprise customers have often taken a back seat to the average consumer, especially when billing functionality is involved. |
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04/20/2011
Charting a Course for a Successful Journey to the World of High-Speed Broadband NetworksFTTx networks can help operators with a smooth, effective transition to all-IP network architecture. An intelligent, IP-enabled network, with one router base that moves all traffic, wireline and wireless alike, can dramatically increase service and reduce costs. |
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03/18/2011
Capturing a Strong Foothold in the Over-the-Top MarketplaceThe flood of online video has begun. And the next decade is sure to bring opportunities and challenges to telcos, cable companies, device manufacturers and content providers, all vying to capture a piece of the video marketplace, both wireless and wireline. |
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01/03/2011
With Expanding Data Consumption, Outsourcing’s a Smart ChoiceData consumption continues to skyrocket globally, and providers are under tremendous pressure to increase capacity and manage costs, while delivering high-quality customer service. So how can one accomplish these goals simultaneously? ... |
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12/15/2010
Help Wanted: Consumers’ Need to Manage Technology Can Create Opportunities for Service ProvidersThe consequences of a malfunctioning mobile phone or PC can be devastating, with livelihoods at stake, especially with home networks often supporting both personal and business PCs and other devices. |
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09/27/2010
Using Mobility To Create a Loyal CustomerMobility is an opportunity for retailers to redefine the customer experience. But time is critical. |
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