AT&T Corp. has opened a 200,000-square foot Internet data center in the Boston area, its 18th and third largest worldwide. It will support multinational and enterprise businesses with a portfolio of managed services, including Web site hosting and e-infrastructure and mission-critical applications, such as supply chain management and order fulfillment.
“With today’s announcement, AT&T is reaffirming its commitment to the enterprise businesses and companies that we serve,” says Dave Dorman, AT&T President and head of Business Services. “In an industry environment characterized by churn and turmoil, our continued investment in hosting represents our own vote of confidence on where the business applications of the future are heading.”
According to the carrier, central to delivering these hosting services is its integrated Global Enterprise Management System (iGEMS), a $200 million management platform conceived and developed by AT&T Labs. iGEMS monitors the network, hosting infrastructure performance and applications to correlate information across all three domains to predict and prevent problems before they can occur.
“The Boston area is a hub for the high-tech community and a thriving market for business, making it a natural choice for us to locate our newest IDC,” says Pat Traynor, AT&T Hosting and Managed Services vice president. “We’re offering Boston area businesses the freedom to focus on their core operations, unhindered by the complex technology and management functions required to keep their infrastructure and applications up and running.”
AT&T Managed Hosting Services are backed by service level agreements that cover business transaction availability and response times; network, server and application availability; and resolution management. Hosting customers can view performance against contracted performance SLAs through the AT&T Managed Services Portal for hosting. The portal provides customers with personalized, secure access to detailed information about their AT&T-hosted infrastructure and applications through comprehensive real-time reports, collaboration tools, and electronic customer service tools, including trouble tickets and electronic billing.
