Called Advanced Call Management, the service offers email, voice mail, unified
communication, service dispatch, receptionist services and contact center. All features
can be administered by the customer through a Web interface. Among the applications
are:
* Unified Communications provides control of calls, voice mail and email via phone
or Internet.
* Remote Receptionist provides a live receptionist with the ability to transfer calls
to any extension within an enterprise.
* Personal Agent includes as-needed assistance to answer priority callers, set up
conference calls and help manage appointments and responses.
* Service Dispatch features a service-ticket reporting system that can dispatch on-
call service technicians and can be integrated with a customer-relationship
management system.
* Contact Center includes contact agents for inbound call management of
customer orders and customer service.
Taking advantage of voice over IP, Advanced Call Management include rules-based routing for calls with a live operator to answer priority callers or after-hours calls.
Optivon plans to market the service through standard agent and reseller channels.
