Mapcom Systems and UDP have signed a non-exclusive co-marketing agreement to integrate Mapcom Systems’ geographic information services-based M4 Solutions with UDP’s Web-based customer billing suite, COMET.
The agreement means users of Mapcom’s M4 Solutions will be able to drill down into any of their cables, fibers, network components or structures, and immediately see correlations to customers and their records in UDP’s customer billing system, Mapcom says.
The companies say synchronizing customer billing and plant records this way means telecom companies can provide geographic customer look-up capability, perform instant new service qualifications, coordinate line assignments, trouble and dispatch efforts, and quickly determine which customers are affected by issues with any particular cables or network components.
M4 typically will handle all of the plant side of a company’s work flow, including mapping, work orders, assignment, central office, fiber, planning and services qualification. UDP’s COMET software will handle customer data, service orders, trouble tickets and more.
UDP also announced recently that Ontario & Trumansburg Telephone Companies have chosen COMET as their billing system. "We selected UDP for two primary reasons – the quality and flexibility of their product and the company's commitment to excellence,” says Marilyn McKenna, director of customer service and marketing for Ontario & Trumansburg Telephone Companies.
