Telution Inc. said at this week’s NCTA 2005 National Show in San Francisco it has deployed its order management software for Canadian CLEC Shaw Communications Inc. Telution also is unveiling a unified order management and customer care product for cable operators that it developed with Microsoft Corp.
Shaw, which recently made available its digital phone service in Calgary, is using Telution’s COMX Order Management software platform to handle the ordering, provisioning and service management of digital phone-enabled service bundles.
“By successfully launching its digital phone service, Shaw is positioned to attract and retain more customers across western Canada,” says Kent Steffen, Telution’s CEO and chief architect. “We’re proud that our order management solution is helping Shaw to do that more quickly, more effectively, and over time, to scale without disruptions in service delivery.”
Shaw uses COMX Order Management Suite to manage the requirements of IP-voice delivery, including integration to external partners, and integration with billing and customer care systems. The software also helps the CLEC better monitor order capture and fallout.
Meanwhile, Telution, along with Microsoft, is demonstrating the companies’ new solution, which combines Telution’s COMX with Microsoft’s.NET technologies. The companies say the technology is an advanced approach to order handling and customer interaction management that works for cable and telecommunication companies offering complex service bundles with features such as VoIP, IPTV, messaging and gaming.
