BeQuick Software Inc. (Booth 315) has added a new Web-based ordering system that is fully integrated with its OSS platform, QuickTel. The new system enables a CLEC’s customers to order service directly via the CLEC’s Web site.
Whether the customer is ordering new service or is converting an existing line, the system intelligently displays only plans that are available in the customer’s service area. Furthermore, the system dynamically can set pricing according to the customer’s location. For example, customers in Zone 3 can receive a higher price than customers in Zone 2.
The system also has an upsell capability that can be used to market additional services to the customer, such as broadband and inside wiring maintenance plans.
After selecting desired plans and additional services, the customer is presented with a highly accurate estimate of the first invoice, including setup charges and taxes. The high accuracy is due to QuickTel’s real-time taxation capability.
Once the order is submitted, the order then can be provisioned via BeQuick’s patent-pending integrated provisioning, which is connected directly to major ILECs.
The whole ordering system can be privately branded and configured according to the CLEC’s business rules. The system also can be used by remote agents and CSRs, increasing order efficiency and flow-through.
