In another indication that service providers need to look beyond the WAN and reach into the LAN to add value to their services, Verizon Business now offers a managed desktop service aimed at helping businesses and government agencies ease the burden of managing increasingly complex end-user environments.
The Managed Desktop Service offering is provided via the Verizon Business IT Service Desk, which is staffed by consultants who provide help by phone, in both English and Spanish. In addition, more than 4,000 field technicians, dispatched from locations throughout the United States, are available to provide in-person assistance as necessary.
“We already provide managed services for our customers networks and computer operating systems,” said Jim DeMerlis, vice president of managed services marketing at Verizon Business. “This expansion enables us to now deliver support for everything from the server, to the network, all the way down to the desktop.”
The new offering includes problem management for hardware repair; desk-side problem diagnosis for operating systems and software applications; and assistance with installations, moves, additions and changes. It also includes managed services capabilities that can be packaged to include hardware imaging and deployment, asset management, asset recovery and software deployment. Security features include patch management and upgrades, operating systems upgrades, antivirus updates and anti-spyware. Customers can also tailor the IT service desk using customized greetings, customized reporting, voice portal options, enhanced service levels and remote-control access.
The offering is designed to couple with other Verizon Business Managed Services offerings, including security, data center outsourcing and hosted messaging.
Verizon Business www.verizonbusiness.com
