Ditech Networks has unveiled Experience Intelligence (EXi), which the company said measures, analyzes and improves the call experience on communications networks.
Experience Intelligence platforms provide mobile, wireline and VoIP carriers with insight into a caller’s actual experience, the company said.
EXi covers TDM and IP networks, delivering data to carriers that they can use to support marketing, customer retention and loyalty programs. It is designed to augment all of Ditech Networks’ voice quality platforms, and includes monitoring, reporting, analysis, enhancement and professional services, which can be tailored to specific carrier networks.
The Experience Intelligence solution is comprised of three elements: EXi Agent, EXi Collector, and EXi Reporter, which in concert, enable the solution to scale to support large carrier networks. Together, these elements measure, collect, and report call quality metrics, including speech and noise levels, signal-to-noise ratios, echo and network delay information.
Experience Intelligence is being demonstrated at this week’s 3GSM World Congress in Barcelona, Spain. The Ditech Experience Intelligence solution for mobile networks is available today for the BVP-Flex and QVP voice processing platforms.
Ditech Networks www.ditechcom.com
