AltiGen Communications Inc. and VoSKY have partnered to bring advanced Skype-based applications and cost savings to AltiGen’s VoIP solutions for call centers.
The addition of the VoSKY Exchange VoIP application gateway to AltiGen’s VoIP phone systems will equip call centers with a new remote agent, Web Click2Call, VoIP trunking and global direct inward dial (DID) functionality utilizing Skype.
VoSKY Exchange is a Skype-certified plug-and-play rackmount appliance that adds enhanced Skype-based VoIP applications as well as Skype trunks to AltiGen’s complete line of VoIP Phone Systems through analog FXS ports, eliminating the need to use PCs or headsets for Skype calls. When deployed as part of an AltiGen call center solution, VoSKY Exchange offers four key enhancements to AltiGen’s robust call routing and management capabilities.
These include Skype Remote Agent; Web Click2Call; Skype Trunking; and Global Direct Inward Dial (DID).
