A new survey by J.D. Power and Associates ranks Verizon Wireless highest in customer satisfaction. It’s the second part of the J.D. Power 2008 Wireless Retail Sales Satisfaction Study.
The survey measures customer satisfaction among the major U.S. wireless service providers based on four factors that impact the wireless retail sales experience: sales staff, store display, store facility and price/promotion.
"Our leadership in retail customer satisfaction sets us apart from other wireless providers," said Jack Plating, executive vice president and chief operating officer of Verizon Wireless. "At our 2,400 company-owned and -operated retail locations, our sales and service representatives are committed to delivering a rewarding retail experience for all who visit our stores looking for the latest phones on the nation's most reliable wireless network.”
In the first part of the study that measured customer satisfaction from TV service providers, AT&T’s U-verse ranked highest in three regions and Verizon’s FiOS was highest in one region.
