Verizon Business has received a “positive” rating for global remote support services from industry analyst firm Gartner Inc. in its inaugural report, “MarketScope for Remote Support Services (Global).”
The report, which focuses on "the remote technical support of various IT services that are related to infrastructure support from global delivery sites," evaluated 26 global and regional service providers for their remote support functions, including database administration, enterprise resource planning (ERP), operation support, help desk services, technical support for mainframes and other functions.
