Leap Wireless, the parent company of Cricket Communications, has announced that Cricket has signed a multi-year managed services agreement with Convergys for the implementation and ongoing management of its new billing system. The new BSS/OSS solution will be implemented by Convergys, and will be based on Convergys’ Active Mediation and Rating and Billing Manager product offerings.
To help facilitate a seamless transition of customer billing from its current provider, VeriSign, to Convergys, Leap also announced that Cricket purchased VeriSign’s billing system software and simultaneously entered into a transition services agreement with Convergys for billing services using the existing VeriSign software until the conversion to the new system is complete.
The new Convergys solution will serve as the core of Cricket’s billing and customer care platform, and its scalable capabilities will allow Cricket to consolidate all customer account and transaction information into a single, convergent solution, said the companies.
