Customer care specialist InnoPath Software is partnering with its global Tier 1 operators as part of their planned LTE deployments. This technology lays the basis for what Innopath calls a new mobile landscape – a next-generation, over-the-air management infrastructure in support of activation and care. It also provides a clean break from OMA-CP vendors and their now-obsolete platforms.
Recently, the GSMA stated that more than 26 operators worldwide have committed to LTE, with more than 10 expected to launch commercial services by the end of 2010.
Pressures placed on operators with regard to bandwidth, service availability, device procurement and application/device stability become front-and-center with mobile broadband. Many subscribers will “un-tether,” using their mobile devices or laptop data cards as their primary means of communication in a mobile broadband environment. They expect that applications will work as advertised, that their phone or laptop is properly configured, and that if they call in with a support problem, the frontline care agent is able to quickly troubleshoot the device, determine what is wrong, and take corrective action.
InnoPath's ActiveCare server simultaneously supports CDMA, GSM, WiMAX and now LTE, effectively tying the circuit/SMS world with IP. This support leverages the extensibility of the platform as well as the company's understanding of OMA-DM standards evolution and the deployment plans of its Tier-1 customers.
