Midwest SMB technology provider 3 Points says it increased sales using the M5 Networks Call Metrics and Salesforce.com Integration.
M5 says the metrics in its User Portal help executives and managers monitor, compare and improve staff performance. Click-to-call integration with Salesforce.com saves time for sales people and increases efficiency, according to the company.
3 Points uses M5 remote working and find-me-follow-me features to mobilize its workforce and transfer calls seamlessly across offices and off-net locations. Voice is delivered as a Service, yet administrative control is still in the hands of 3 Points staff, allowing on-the-fly profile adjustment and a pay-per-profile billing structure.
