Midwestern utility Ameren is expanding its relationship with Fiserv for both online and paper-based billing. The companies say this deal brings together two industry-leading capabilities from Fiserv to allow Ameren's utility companies to enhance their customer's billing and payment experience.
Ameren's utility companies already rely on Fiserv for payment remittance and the distribution of electronic bills. With Fiserv as their technology provider, Ameren's utility companies can focus on the important content of their bill - whether delivered by mail or electronically - while Fiserv handles the complex back-end delivery and payment processes.
Once the new services are implemented, Ameren's customers will be able to choose to receive and pay bills by mail, at Ameren's Web site or at one of the more than 3,000 financial institutions within Fiserv's electronic bill distribution network.
Furthermore, Ameren says the partnership reinforces its stewardship efforts to balance the needs of the environment with the preferences of the consumer by providing the ability to stop receiving paper bills upon e-bill activation.
