Nice, France ― Free of its entanglement with Sunrise Telecom and aided by its recent merger with Scandanavian professional service group, LTE Innovations, Accanto Systems continues to apply its service assurance solutions across the mobile market. This week the company announced that Jamaica-based Digicel will use its Traffic Analysis and Monitoring System (TAMS) system to monitor and troubleshoot its pan-Caribbean and Central America mobile network.
Digicel also selected Accanto’s Mobile X-Ray Customer Service Assurance platform. The Carribean provider has more than six million subscribers in 26 countries throughout the Caribbean and Central America. It will use the TAMS and Mobile X-Ray platforms to manage its GSM/GPRS, CDMA, VoIP and convergent core next-generation deployments. The system will initially be deployed in 15 countries.
Mario Assaad, Group CTO at Digicel, said Accanto’s TAMS and Mobile X-Ray module, will help accelerate the company’s mobile data services deployment.
TAMS is a distributed troubleshooting and service assurance tool designed to give service providers detailed insights into their network and service architecture by utilizing probes deployed in network nodes that collect and send data to a centralized Oracle server.
It then integrates network troubleshooting and service analysis into a single platform, identifying network faults, generating advanced reporting and providing tools for problem isolation, analysis and resolution.
“Digicel has 26 networks and not all of them have the same technology and configuration, but our probes adapt to any technology. We were able to provide a lot of value just out of the network visibility we provided,” said Michele Campriani, CEO of Accanto. He added that this deal demonstrates the importance of customer assurance solutions.
TeleNetworks Broadband Solutions of San Juan, Puerto Rico, was the Accanto Systems channel
partner leading the deployment. The company said that despite the complexity of multiple protocols used by Digicel, the TAMS system provided Digicel with a new service and customer-oriented window into the network that will allow them to speed deployment and improve service quality.
“The link between network and customer care has always been missing. We can fix that and make it so the end game is using all that traffic data to deal with the customer experience,” Campriani said.
To that end, Accanto also this week announced the availability of its new intelligent Customer Service Assurance (iCSA) solution designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments.
The iCSA is a monitoring and troubleshooting solution that provides a more accurate, customer-centric view of services by correlating massive amounts of information collected from the network, services, subscribers and devices.
“Collecting all the data that we were only to use for troubleshooting seemed like a waste. That’s where merging with LTE helped. Those guys really know where to apply all that data,” Campriani said.
In addition to providing a tool to monitor and proactively solve problems, iCSA also links with customer relationship management systems.
