CSG Systems has extended its more than 10-year business relationship with Cox Communications through December 31, 2011.
CSG’s Output Solutions team will continue to print and mail statements for more than 6 million Cox customers nationwide. In addition, CSG will continue to produce customer letters and refund checks along with providing Statement ImageView, a solution that creates electronic statement images that Cox Customer Service Representatives (CSRs) can use to view customer statements in the call center and allows consumers to view statements on the Cox Web site.
The statements will use CSG SmartColor, a color printing option from CSG that is proven to effectively enhance readability, guide readers to important message points and incite response. By working in tandem with CSG Systems, Cox will reach its customers with a newly designed, four-color statement for its bundled (combinations of video, voice and data) lines of business and also its new wireless customer accounts.
CSG worked closely with Cox to develop a new statement format, designed to make it easy for customers to understand and respond to requests for payments or invitations to try new services.
