BT Global Services’ Security Services Group has received the highest rating overall among 65 world IT security services vendors in Datamonitor's recently released Black Book of Outsourcing report.
More than 1,600 current outsourcing customers participated in the study. BT Global Services was also rated as the top security provider in nine other attribute indicators that customers believe are critical to performance success.
BT Security Services received the highest rating in the following operational excellence categories: client relationships and cultural fit; trust; breadth of offerings, client types, delivery excellence; deployment and outsourcing implementation; customization; reliability; marginal value adds; support and customer care; best of breed technology and process improvement, alongside receiving the highest recommendation for vertical market expertise. BT was the only managed security provider to earn top rankings in multiple categories in this independent and impartial survey of global business leaders.
"The fact that businesses worldwide that outsource networked IT functions have given such high ratings to BT's managed security services is further validation that BT has the global scope and performance capabilities to provide multinational enterprises with the comprehensive, reliable and state-of-the-art security solutions they demand in today's global marketplace," said Jeff Kelly, CEO, BT Global Services. "We regard client satisfaction as one of the highest priorities in delivering security and overall networked IT solutions to our customers."
In addition, BT Global Services was overwhelmingly praised by clients in two major user sectors of Managed Security Solutions: Managed Endpoint Security and Risk Threat and Vulnerability Management.
The Black Book of Outsourcing is an annual survey started in 2004 by the Brown-Wilson Group, which was acquired by Datamonitor in June 2009. The study evaluates leading global outsourcing service providers across 18 operational excellence performance indicators from the perspective of clients' experience. Based on study results, the report presents an overview of the costs and benefits of outsourcing, its uses and applications, as well as identifies the best managed global outsourcing vendors.
