Infonetics Research this week released its EMEA Business VoIP Services Leadership Matrix, which analyzes and ranks the top IP Centrex service providers in Europe, the Middle East, and Africa.
The matrix ranks the top IP Centrex (business VoIP services) providers in EMEA based on criteria critical to determining market leadership, including number of IP Centrex subscribers/seats, financial stability, market strategy, service capabilities and support options. The leadership matrix determines which service providers currently lead the market and are best positioned to succeed long-term.
Infonetics names T-Systems, BT, and Vodafone as the top providers, not necessarily in that order.
"In all parts of EMEA, including Africa and the Middle East, we are seeing strong deployments of IP Centrex services. In evaluating the top 10 IP Centrex providers across the region, we found the list dominated by incumbent operators. This is reflective of the services landscape in EMEA, which consists of providers competing nationally rather than regionally, resulting in few of the top 10 providers competing against each other. The most interesting result is the growing success of providers focused on FMC (fixed-mobile convergence) capabilities, capitalizing on the trend of businesses moving more employees to only mobile devices," said Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics.
There are more than 100 service providers offering business VoIP services in EMEA and new ones are being added every quarter. Infonetics says there is a growing list of business VoIP providers across Western and Eastern Europe and also Africa, signaling continuing strength in IP Centrex across the region.
