Motorola Mobility launched a service assurance software suite this week for cable and telecom providers aimed at supporting the home network.
The Motorola EDGE Service Assurance Software Suite includes a set of customer care applications and solutions that activate, provision, maintain and support all broadband services in a multi-screen digital home.
The cornerstone of the new suite is Motorola's EDGE Manager remote management software platform (formerly known as Motorola NBBS). Motorola's EDGE Manager is a multi-protocol management solution that supports Broadband Forum's TR-069, SNMP, OMA-DM,WIB, Telnet and HTTP DL Server protocols. It also provides expanded visibility into a range of consumer equipment (including Motorola and third-party modems, gateways, set-tops and mobile devices).
The platform can manage device usage and performance parameters from a single control point. The EDGE Manager also has other options, including Individual Protocol Packages (TR-069, SNMP and OMA-DM); a DOCSIS 3.0 Speed Test; WiMax Management; HomeNet Gateway Management: pre-built suite of diagnostics and use cases for remote management of home gateways; and Microsoft Mediaroom Set-top Management: for connection and management of proprietary Microsoft Mediaroom-enabled set-tops.
The following three modules also are optional:
- Smartstream Terminal Data Collector: complementary set-top diagnostic aggregation service
- Voice Management: a pre-built suite of diagnostics and use cases for VoIP deployments
- Mobile Management: includes an integration management client for Android-based mobile devices
The platform includes Motorola's eCare and MotoPLYR applications. The former is a support center application that enables HelpDesk agents to have user-authorized remote access of customer desktops and provides real-time diagnostics and delivery of scripts that can automatically reconfigure browser, e-mail or other settings. The MotoPLYR is a diagnostic application for IPTV set-tops – from both Motorola and select third-party vendors – that allows real-time self-diagnostics and reporting.
Alan Lefkof, corporate vice president and general manager of Software Solutions at Motorola Mobility, said that integrated management processes and customer service experiences need not be cumbersome, even in today's multi-screen service environment. “With our EDGE Service Assurance Software Suite, we are giving broadband and video service operators the tools needed to better manage financial and operational resources and to ensure a positive user experience for their customers," he said.
